Contact
The fastest way to reach LumeClip is by email: support@lumeclip.com. Every message opens a support ticket, and we answer by email in the same conversation.
Already have an account?
Open Dashboard → Support to send a message from inside the app. It reaches the same inbox as email. If your question is about a video, include the project name.
What to include
The email you signed up with, the name or link of the project, what you expected and what happened instead. For billing questions, the date of the charge helps us find it quickly.
Languages
We answer in English, Portuguese and Spanish.
Privacy and data requests
To access, correct or delete your data, write to the same address from the email on your account, or delete your account yourself in Dashboard → Profile. The privacy policy explains what we keep and for how long.